Frequently Asked Questions (FAQ)

The following frequently asked questions are common among those contemplating University of Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.


After I have enrolled my classes for about 5 weeks, I cannot see some / all of my courses in my SPeCTRUM. However, I have registered the courses and it was visible to me previously.

These problems occur due to the method of payment of tuition fees as listed below :

  • Students pay some portion of their fees and did not make ​​a formal application for installment payments to the Treasury Department. Payment of fees is not sufficient when the expiration date has passed.
  • Students pay tuition fees beyond the period of registration.
  • Students do not pay at all while waiting for other financial means such as scholarship / Employee Provident Fund (EPF)

Please contact IGS for further clarification :

  1. Mrs. Habibah Mohammed - 7967 4659 (Faculty of Education / Faculty of Economics and Administration / Institute of Asia-Europe / Institute of Graduate Studies / Sports Center)
  2. Mrs. Faridah Ithnain - 7967 4405 (Faculty of Science / Faculty of Languages and Linguistics / Faculty of Computer Science and Information Technology / Faculty of Dentistry / Faculty of Built Environment)
  3. Mrs. Niyyah 'Aisha - 7967 4408 (Islamic Academy / Academy of Malay Studies / Faculty of Engineering / Faculty of Law / INPUMA)
  4. Ms. Nanthini Krisnan - 7967 4517 (Faculty of Arts and Social Sciences / School of Medicine / Faculty of Business and Accountancy / Institute of Educational Leadership / Cultural Center)


P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System

Why is there more than one course with the same code for each session and semester?

Spectrum will create more than one course with the same code for each session and semester if the course have more than one lecturer/instructor.

Each lecturer/instructor will have their own course and their own group while the coordinator will have all of the courses. This depends on the information in the ISIS according to the lecturer/instructor who could teach their courses or combine with another coordinator.

I have a course that is active in the SPeCTRUM’s even though I did not teach these courses?

The existence of courses in SPeCTRUM rely solely on the information in ISIS .  These cases usually occurs due to the instructors restructuring done by the PTj’s staff respectively.

Please contact your PTj's staff respectively to update or remove the courses from the Time-Table Module in ISIS and SPeCTRUM will auto-sync / integrate with ISIS every night.

Why I cannot see my course in my SPeCTRUM’s desktop?

The existence of courses in SPeCTRUM rely solely on the information in ISIS. In many cases, this is due to the required information (name of the lecturer, course code, group for the each semester) is not inserted in the ISIS Time-Table Module by PTj’s staff respectively.

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

Why is the wifi connection always slow especially at night?

There are many reason on the issue, but from our monitoring there are many users at night compare to day time. This make the connection slow as we are sharing the wifi bandwidth throughout the campus. If more user connected to the wireless at the same time, the more slower connection you will get.

I am teaching the courses with the same content but with different course codes (Kod Setara). How do I make those courses as one course just so I do not need to upload the same content twice?

The Instructor should make a request through the Helpdesk System - to combine the course codes (Kod Setara). Then the SPECTRUM’s Technical Support will import all student / groups to the combined courses and close the courses that are no longer needed.

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

I am the course coordinator and I want my fellow course instructor to use my course as a teaching medium for all my students. How?

The course coordinator must add the fellow course instructor as a Co-instructor in his course. The fellow course instructor must then contact SPeCTRUM’s Technical Support (email : spectrum@um.edu.my ) to close his own course.

In some cases, the course coordinator  might have an incomplete students / sub groups, therefore he  need to contact SPeCTRUM’s Technical Support (email : spectrum@um.edu.my) to combine his course with other related sub-group.

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

I am a course coordinator and I need my fellow instructor to teach in his own course. How do I monitor his course content?

The course coordinator may request the corresponding course instructor to add him as a Co-instructor in his course.

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

If I have a course with more than one group, how many courses will be in my SPeCTRUM’s desktop?

For each course that has more than one group, SPECTRUM will create only one course for each lecturer / instructor. All these groups will be created within the course.  

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

How the course created in the SPeCTRUM?

SPeCTRUM has been integrated with the Integrated Student Information System (ISIS) to syncronize all the courses, students and groups for each lecturer / instructor  once daily (at night).

This means that all course information in SPECTRUM was taken from ISIS at the beginning of each session and semester.

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

Will my course be disappear after each semester ends?

The course will remain as it may be used again in the coming semester, along with the resources and activities that the lecturer posted in the page. However, in each new semester the course will restored automatically without student data that will be scrubbed, and replaced with the new cohort.

If the instructor does not teach the existing courses in the current semester, the course will be dimmed unless there is a case to transfer the  course content to other instructor. 

This excludes PASUM, Medicine and Dental Faculties because all courses are shared by a number of instructors.

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

Who should I contact for technical problems/difficulties?

P/S : For any problems/difficulties in SPeCTRUM, please make a complaint through the Helpdesk System.

Who should I contact for SPeCTRUM training?

Please contact ADeC for training purposes (Phone No: 03-2246 3350/3351).

What is SPeCTRUM ?

SPeCTRUM is an Official e-Learning System for UM.

SPeCTRUM stand for "Student Powered e-Collaboration Transforming UM" - a web-based application for the purpose of teaching and learning between lecturer and student at the University of Malaya.

What are the procedures if I would like to change my program of study or major?

You can appeal to change your program me or major only when you begin your degree program me. To appeal, you have to write an official letter stating the reasons for your appeal. Attach your academic transcripts together with the letter and then submit all documents to the Admissions, Records and Policy Implementation Division, University of Malaya.

How come my students cannot reply to the course forum?

The forum you see when a course is created for you (called ‘News Forum’) is a one-way forum which is supposed to be used only for making announcements to the students, thus there is no reply button provided. 

However, any forums you add afterwards (by clicking ‘Add an activity or resources’) will automatically be a two-way forum (please note that for KPI purposes, only two-way forums are taken into account)

How long will my course be archived in the system?

Each course will be archived for 3 years, complete with user data and all resources and activities. To access it, go the archive link in the SPeCTRUM page.