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FAQ: ICT UM Portal - E-Services

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The following frequently asked questions are common among those contemplating University of Malaya (UM). This page provides answers to these questions and provides links to useful UM websites that provide additional answers.


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My application for annual leave for overseas purposes has already been approved by my leave approver but the status of my application in the system is still under process. How is this possible?

The application for annual leave for overseas purposes has to be approved by the University of Malaya Vice Chancellor as the final leave approver. Any application for annual leave for overseas purposes has to be submitted at least 15 days before the commencement date of the leave applied for. Otherwise the staff has to state reasons for the late application.

What should I do if the name of the replacement staff is not listed?

How do I update the information pertaining to the leave approver?

Will my annual leave be approved if I do not have the pro-rate leave entitlement?

Why is it that my total leave entitlement is not displayed and the system shows that I am not entitled to apply for annual leave?

How do I login to University of Malaya portal to apply for annual leave?

How do I apply for annual leave?

Why is it necessary to have a feature to return the overtime claim to the applicant in the second approver section?

Can I approve claims which amount to more than 1/3 of the applicant’s monthly salary?

I, as the first approver, have already approved the overtime of my staff. However, I realize that the overtime period stated is not correct. Can I make amendments to the overtime period although I have previously approved it?

My overtime claim has been approved by the first approver but when submitted for payment or compensation leave the following message “silarujukpentadbir” appears. What is the problem?

I would like to make an overtime claim in the form of cash payment but I could only select leave compensation. What are the criteria to apply for cash payment?

I have already updated my overtime work done but the information is not displayed on the screen when I make an overtime claim.

Why do I need to update my overtime work done since I have clocked in and clocked out, with the clocked out time already indicating overtime work done?

When I apply for special conference leave, I discovered that my actual balance is incorrect. How could this have happened?

A staff from a certain faculty has applied for special conference leave but it was not displayed in the staff attendance record. How could this have happened?

Last Update: Jul 19, 2021